Small Business Software Support

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Peartree Software Support

Regular Hours. Our software support staff are available by telephone from 8:30 a.m. to 5:00 p.m. (Eastern Time) Monday through Friday.

After Hours and Holidays. Pager support service is 24 hours a day, including weekends and all North American holidays at (519) 501-4244. Expected response time is 20 minutes. Charges for after-hours support vary, depending upon your Peartree Support Contract.

Before Calling. Please have the following information ready:
  • Is your entire system inoperative and nothing is working?
  • Is an entire department unable to access the system?
  • Is an individual workstation not functioning?

    • Billing Procedure. Our policy at Peartree Software regarding work to be performed is to inform customers whether the work being requested is, or may be, billable. Please feel free to ask for clarification from any of our staff regarding pending work or your invoice.

    Peartree Software Training

    small business erp training

    We offer a variety of courses available throughout the year at our corporate office in Waterloo, or if you prefer, at your location. The courses listed below will be held in our classroom at Peartree Software in Waterloo, Ontario, Canada.

    Please contact Christine Padaric of our Waterloo office for details.


    Extensions work with all numbers.

    Calgary

    		 (403) 233-7300

    Vancouver

    		 (604) 320-0155

    Waterloo

    		 (519) 743-2444
    Name Ext. E-mail@ glenbriar

    Peartree Software
    Ken Breithaupt
    		 232 kbreithaupt
    Bruce Williamson
    		 210 bwilliamson
    After hours pager (519) 501-4244

    Enterprise Communications
    Glenn Matheson
    		 319 gmatheson
    Niki Rapanos
    		 302 nrapanos

    Technology Management
    Jamie Skawski
    		 104 jskawski
    Mike Swain
    		 106 mswain

    To send a support e-mail to a specific contact, the format is:
    [first initial][last name]@glenbriar.com

    Calgary
    Glenbriar Technologies Inc.
    301, 401 - 9 Ave SW
    Calgary, AB T2P 3C5
    Phone (403) 233-7300
    Fax (403) 234-7310

    Vancouver
    Glenbriar Technologies Inc.
    1687 Ingleton Avenue
    Burnaby, BC V5C 4L8
    Phone (604) 320-0155
    Fax (604) 320-0157

    Kitchener-Waterloo
    Peartree Software Inc.    /
    Glenbriar Technologies Inc.
    550 Parkside Drive, Unit 8A
    Waterloo, ON N2L 5V4
    Phone (519) 743-2444
    Fax (519) 743-3656
    After hours support pager
    software only (519) 501-4244