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Create Your Success Story: Tips for a Successful Software Implementation
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FAQ - Click question to see answer
1. Who uses Peartree's Dealership Management Software?

Dealerships throughout Canada and the United States are using Peartree's Dealership Management Software to manage their businesses.
2. What is an "integrated system"?

An integrated system is software that is made up of several applications that are mutually accessible at all times. These applications are able to exchange and update data in a consistent and transparent manner. Peartree's Dealership Management Software harnesses the control of an integrated system to provide the most user-friendly, yet powerful dealership management software suite available.
Integrated software reduces duplication of effort. For example, if a part is purchased at your service desk, that purchase generates a change to several applications. Inventory is reduced, an invoice is generated which updates your accounts receivables, and your general ledger tracks the sale of the part. The integration of applications ensures that your information stays accurate and reduces the potential for human error as there is no need for multiple entries.
3. What makes Peartree's Dealership Management Software different from your competitors?

Our application is fully web-based, and like the web, our application is about making communication and operations easier. Our software uses a familiar and intuitive web page design for ease of use and recognizable appearance.
You can log in to your system from anywhere and from any computer with a connection to the internet. All that is needed is a web browser. Additionally, being web-based allows us to release updates easily to our customers.
4. What do I need to run the software?

Dealership is a Web-based application. This means you need Internet Explorer 6.0 or above to run the software. As well, the minimum system requirements are:
  • Pentium 3 or higher
  • 128 MB of memory (256 MB recommended for Windows XP)
  • 60 MB of free hard disk space Windows 98/Me/NT/2000/XP
  • Windows XP Professional or Windows 2000

In addition, you will need a server to run the Dealership application. Peartree Software recommends the following hardware (at minimum) for Dealership servers:

  • Pentium 4 3.0 GHz processor
  • 1 GB of memory
  • Two (2) 80 GB Serial ATA hard drives
  • SATA hard drive controller w/RAID 1
  • Tape backup unit, 20-40 GB
  • Extended hardware protection warranty (recommended)

You will also need the following software:

  • Microsoft Windows Small Business Server 2003 with 5 CALs (licenses)
  • Windows XP Professional or Windows 2000
  • VERITAS Backup Exec SBS Small Business Server Protection Suite
  • Microsoft Outlook
  • Adobe Reader 7.0
  • Microsoft Excel Viewer 2003
5. Does your software track inventory?

Yes! Dealership includes extensive inventory management tools. It is easy to order, receive, count and track your entire inventory with the inventory and purchasing modules. Inventory is an important part of any dealership, this software package helps you control and track where stock is, what is being used, and when and what you need more of. Dealership advises you when certain stock is low, and keeps your dealership's physical inventory levels up to date in the system. Never run out of a part for a repair, or double count stock items, with reporting, customizable count sheets, and automated purchasing, Dealership is the perfect inventory tracking system.
6. Does your software have a mechanism to track warranty work?

Peartree's Dealership has a flexible repair and warranty tracking system for the service shop. Your service department can print its own invoices and you can also track mechanic performance. Not only does it track warranty repairs and service, but all the service that occurs in your shops. Dealership keeps track of all appointment bookings, provides quick quotes, and converts quotes into invoices with the click of a button.
7. Does Peartree Software offer training in Dealership?

Absolutely. When Dealership is implemented at your business, onsite training is provided to your staff. As well, our software contains on-line help as well as hard copy documentation to assist you every step of the way. Additional training is available on request.
8. What kind of support does Peartree Software offer?

Peartree's telephone support desk is open 8:30 a.m. - 5:00 p.m. E.S.T. Monday through Friday. Emergency and after hours support is available 24/7 (including holidays) through our paging system. Help is never far away.
9. What other services does Peartree Software provide?

Peartree Software can provide custom programming services, bar code and scanning, EDI and report writing. As well, Peartree develops and markets the following products:
  • MMS Software - manufacturing management software for the manufacturing industry.
  • SME Software - small/medium enterprise software for any small to mid size enterprise.

Through Peartree's parent company, Glenbriar Technologies, we can also offer the following services to our dealership customers:
  • Hardware sales, repair and support
  • Network design and implementation
  • Web design and hosting
  • IP Telephony phone systems

As you can see, Peartree Software offers a complete solution to meet your IT needs.
10. Can barcode scanning be used with Dealership?

Bar code compatibility can be found in the Sales, Parts and Service, Inventory, and Purchasing modules. With Dealership, it is not necessary to purchase separate software for bar coding and scanning. You simply plug in your scanner and start using it. Dealership uses the symbology Code 39 as a default, but can be customized to use any of the symbologies available.
11. Is it difficult to convert my business to this new software?

With over 20 years in the software business, Peartree is experienced at implementing new software. We will help you every step of the way with a planned, controlled process, resulting in as little disruption to your business as possible. Whether you are buying your first computer or you are switching from another software product we are there to help and to simplify the process as much as we can.
12. Can Dealership run on more than one site, or do I need to purchase additional software for each of my dealerships?

Dealership can run on multiple sites. There is no need to purchase multiple copies of the software. Dealership can not only run at multiple locations, it includes administration controls to help manage them.
13. Does Dealership print forms and reports?

Yes. We recognize that reporting tools are an important requirement when making sound business decisions. Our report system allows you to measure your company's performance at any point in time. Sales contracts, quotes, warranties, work orders, inventory, invoices, numerous financial statements and sales figures are standard reports that come with our package. Print finance, inventory, or order information quickly and easily with Dealership. Our software helps you spend less time dealing with administration and accounting so you can spend more time with customers.
14. Can I see a demo of the software?

Yes! Simply complete the Request for Information Form found on the main page of the Enterprise Software section of our site. You can also contact:

» David Moser, President.

(519) 743-2444 ext. 201

» Roy Clarke, Chief Technology Officer.

(519) 743-2444 ext. 228

Click here for a complete list of FAQs and answers.
    

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For software sales information, please contact:
David Moser, President, Peartree Software
Office: 519-743-2444 ext. 201
Cell: 519-496-7234
Toll Free: 1-877-862-7327